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Cybersecurity is Fundamental for Modernizing Government

Digital transformation is a strategic initiative of the federal government and has been for years, but adequate funding has never been appropriated. Digital transformation is essential within all areas of government, to deliver services faster, more reliably, and securely. In order to keep up with the global expansion of digitalization, government agencies must modernize their IT and security infrastructure.


18 Customer satisfaction survey questions you should be asking (plus a downloadable template!)

Customer Satisfaction Score (CSAT) is one of the most widely used customer service metrics. Companies send short CSAT surveys after a support interaction—but these are tied to your customers’ most recent interaction with your company and can be skewed if they had an issue or poor experience. And because CSAT surveys are kept short to make it easy for customers to respond, they don’t tell you why customers feel the way they do.


Self-Care Tips for IT Pros: Invest in Sleep (And a Good Chair)

As an IT pro, you are your most valuable asset. Obviously, if you aren’t taking care of yourself, how can you be expected to perform with typical sustained, easy awesomeness? Are you able to extricate your IT self from the myriad reactive activities central to IT roles? It’s easy to proclaim taking care of yourself should always be your number one priority.


New Features: Heroku Errors and a Magic Dashboard

We have been collecting Logplex data for our Heroku customers for a while now. With that data we create Magic Dashboards for Postgres and Redis integrations, and track Heroku Host Metrics. Starting today, we also extract error incidents from Heroku Logplex data and provide you with a magic dashboard for Heroku status codes.


Domain-agnostic and here to stay: Gartner outlines the current state and future of AIOps

Coined by Gartner in 2016, the term ‘AIOps’ refers to the combining of big data AI and machine learning to automate and improve IT operations processes. Back then, this very broad definition led to some confusion, with different IT vendors characterizing AIOps differently, depending on what they were actually offering.