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Part 2: Soft Skills Customer Service Staff Need to Make Customers Happy

Whether you are a customer support professional or manage a team of agents for your company, certain soft skills can significantly impact how positive each customer interaction will be. In Part 1 of this series we explored two, and here in Part 2 we take a close look at a few more soft skills that support staff should master in order to provide the best customer experiences. 4. Organizational & Time Management Skills


Announcing flexible, scalable pricing for modern tech teams

We’re on a mission to give you more control, with fewer restrictions. The new usage-based plans from Raygun give your team more flexibility than ever, with pricing that only charges you for what you use. APM, Real User Monitoring, and Crash Reporting now start from just $8 USD per month per 10K traces/sessions for APM and RUM, and $4 USD per month per 10K error events for Crash Reporting.


How to Set Up an SSH Jump Server

In this blog post we’ll cover how to set up an SSH jump server. We’ll cover two open source projects. Both of these servers are easy to install and configure, are free and open-source, and are single-binary Linux daemons. An SSH jump server is a regular Linux server, accessible from the Internet, which is used as a gateway to access other Linux machines on a private network using the SSH protocol.


How to download an Azure VM

If you require a way to download your Azure Virtual Machine to either your on premise VMware or Hyper-V environment, perhaps because the cost of running that Azure VM is too high, or even for some compliance reason this blog will show you how to quickly download your Azure VM easily with Carbon. No need to download your Azure VM via powershell, or even downloading the VHD from the Azure portal. Carbon will download and convert your Azure VM to your hypervisor of choice with just a few clicks.


The Flow Institute: The First Online Community for Value Stream Management (VSM)

Adapting to the undefined market conditions of the Novel Economy. Serving customers and supporting employees in a digital-first world. Finding your feet amid a whirlwind of voices and opinions. Knowing where to cast your net in a vast sea of data. Maximizing ROI from delicate budgets. Keeping up with and comprehending ongoing transformations and initiatives. Sieving through the cacophony of pitches promoting new technologies and methodologies that promise the world.


Monitoring Kubernetes with Hosted Graphite by MetricFire

In this article we will be looking into Kubernetes monitoring with Graphite and Grafana. Specifically, we will look at how your whole Kubernetes set up can be centrally monitored through Hosted Graphite and Hosted Grafana. This will allow Kubernetes Administrators to centrally manage all of their Kubernetes clusters without setting up any additional infrastructure for monitoring.


How to Appease the Gods of Compliance Without a Human Sacrifice

Halloween is here, and while trick or treating may be cancelled because of the ongoing pandemic, the basics of the celebration remain the same: pumpkins, costumes, kids amped up on sugar. That said, the origins of Halloween are rooted in Samhain, an ancient Celtic festival marking the end of the harvest season. Festival goers would slaughter animals and throw them into bonfires in an attempt to appease the dead.