Troubleshoot problems using GitLab activity data with the new plugin for Grafana

GitLab is one of the most popular web-based DevOps life-cycle tools in the world, used by millions as a Git-repository manager and for issue tracking, continuous integration, and deployment purposes. Today, we’re pleased to announce the first beta release of the GitLab data source plugin, which is intended to help users find interesting insights from their GitLab activity data.


How to improve customer service: 8 tips from top companies

It’s no secret that good customer service is an essential aspect of any business. More than 80% of surveyed customer service professionals view customer experience as a primary or secondary differentiating factor for their organization. Yet, for many businesses, meeting and exceeding client expectations can be a challenge. In 2020, 40% of surveyed consumers stopped doing business with one or more companies because of poor customer service.


Accelerate your Looker dashboards with BigQuery BI Engine

At Looker we’re constantly working to help you leverage the power of your database for greater performance, efficiency, and functionality. That’s why we’re so excited to have worked with the BigQuery team on the launch of Google’s new preview of BigQuery BI Engine — an in-memory analysis service that makes Looker running on BigQuery faster than ever.


The hidden intricacies of CSAT

Customer Satisfaction Score (CSAT) is the oldest and most widely used customer satisfaction KPIs. It’s also one of the most popular north-star metrics amongst support teams. As with all metrics, it’s not without its complications. One is how to put the score into perspective. Is a CSAT of 80% good or bad? Zendesk and ACSI have great benchmarking reports that can help with this. But, there’s a complication that’s often overlooked.


You should know about... transformations in Grafana

Transformations were introduced in Grafana v7.0, and I’d like to remind you that you can use them to do some really nifty things with your data. All performed right in the browser! Transformations process the result set of a query before it’s passed on for visualization. They allow you to join separate time series together, do maths across queries, and more. My number one use case is usually doing maths across multiple data sources.


Windows network monitoring made easy with OpManager

Network administrators are responsible for the day-to-day operation of computer networks at organizations of any size and scale. Their primary duty is to manage, monitor, and keep a close watch on the network infrastructure to prevent and minimize downtime. Managing a network includes monitoring all the network components, including Windows devices. In any Windows network, the desktops, servers, virtual servers, and virtual machines (VMs), like Hyper-V, run on the Windows operating system.


The new Splunk Infrastructure Monitoring plugin brings the SaaS formerly known as SignalFx to your Grafana dashboards

Greetings! This is Mike reporting from the Solutions Engineering team at Grafana Labs. In previous posts, you might have read our beginner’s guide to distributed tracing and how it can help to increase your application’s performance. In this post, we are back to talk about metrics and showcase another one of our newest favorite Enterprise plugins: Splunk Infrastructure Monitoring (formerly known as SignalFx)!

squared up

Layering customer, infrastructure and business perspectives into your monitoring (Part 4)

In my prior three blog posts, we set some ground rules, looked at some out-of-box dashboards, overloaded an in-box property, and finally created an innovative structure to communicate status using SquaredUp's EAM feature. Looking back, when I started this blog, I explicitly stated that traditional monitoring wasn't our goal. It's essential, but the industry (in broad terms) hasn't been successful with monitoring when the only focus is on the infrastructure perspective.