Digital Experience Monitoring

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.

Best Practices for IT to Support Hybrid Work in 2022

I hate to say this, but #Omicron is at the doorstep. According to the CDC website, there have been over 60M cases in the US so far. As a result, companies like Google and Apple are delaying returning to the office while some call the return date as now ‘history’. Although we cannot predict the nature of the virus, we have some best practices to help our customers and IT manage their employee experience in a hybrid distributed environment.

How to monitor any SaaS Application without Scripting

Exoprise lets IT administrators easily monitor any SaaS application (internal or external) without scripting. Collect performance data metrics (login time, upload and download time, network path performance, connect time, proxy connect time, DNS lookup time, TTFB, etc.) using our Web Login sensor. The sensor auto detects credential forms, supplies login credentials, and is able to record the server uptime and availability statistics in real-time. All this without the need for any complex scripting. It's simple to deploy the sensor. Start web application monitoring right away and improve the end-user digital experience.

Top Dashboards For Remote Digital Employee Experience Monitoring

Your business is already operating in a hybrid model, isn’t it? Perhaps, you are deciding to become an entirely remote workforce. Whatever be the case, IT must support employees working from multiple locations and track remote digital employee experiences using real-time dashboards. In this article, we are going to cover three Digital Experience Monitoring dashboards to help your team identity and troubleshoot problems that your employees might face in their home environment.

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Growth of Digital Experience Monitoring (DEM FTW)

Application Performance Management (APM) measures how a SaaS or Web application performs on the backend (for Devops). End-User Experience Management (EUEM) focuses on user behavior within those applications. Network Performance Monitoring and Diagnostics (NPMD) collects network telemetry to facilitate performance degradation. DEM combines all these tools to holistically look at the entire digital journey and see how each dependency drives successful experiences for customers and employees.

Exoprise 2021 Year in Review

Happy New Year 2022! In 2021, Exoprise’s critical focus was on improving its product for monitoring digital experiences and mobilizing internal teams to improve customer adoption and SaaS/network experiences everywhere. As Covid continues to dominate the world, IT and business teams are increasingly looking for solutions like Exoprise Digital Experience Monitoring (DEM) to ensure end-users are productive with a seamless work-from-home experience.

Video Observability: Videoconferencing Runs the World-Here's How to Make Sure Yours Keeps Running

When it comes to work, we all know to put our best foot forward. However, as we increasingly rely on videoconferencing in our everyday work life, success also depends on being able to put our best face forward. Unfortunately, that can add up to a headache for IT when it comes to delivering flawless video experiences to a widely distributed workforce.

Global Azure AD Outage Affecting Microsoft 365 Services December 15

Microsoft has had its own share of outages recently and during the evening of December 15th Azure AD was the cloud culprit. As a result, the Exoprise sensors detected this Microsoft 365 outage more than an hour before Microsoft informed customers of the issue. Here’s some of the errors that users were experiencing if they attempted to sign into Microsoft services: Most of our worldwide customers knew well in advance of the problem before users or business suffered.

The Future-Proof Experience Framework w/ Tech Mahindra

Time is a luxury that IT workers don’t often have – and that’s particularly true after the massive upheaval all of our businesses have experienced since the pandemic. Ever since the working model changed overnight and digital transformation accelerated to warp speed, IT teams have had to implement new initiatives quickly in order to keep up. But how can they know that these initiatives have been successful?