Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

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What is Incident Response?

When a service is down, a system is failing, or a security issue is in the midst of occurring, organizations need a solid incident response process to get up and running again. Incident response isn't just for high severity, lights out incidents either; if you've rebooted your computer to fix a problem, you've been an incident responder yourself! Incidents happen, and any successful organization knows that instead of pretending that one day nothing will ever go wrong, it's far more useful to develop a comprehensive operational response plan. And to do so, you need to know what incident response is! Let's get into it.

Improve Incident Response by Getting Control of Your (Unintelligent) Swarm

Incidents happen. Things go wrong. Systems fail. Sometimes they fail in unexpected and dramatic ways that create Major Incidents. PagerDuty makes a very specific distinction between an incident and an Incident. Your organization may also make such a distinction. Determining if an incident is major or not can come down to a number of factors, or a specific combination of factors, like the number of services affected, the customer impact, and the duration of the incident.

Achieving Maximum Patient Satisfaction Through Effective Clinical Communications

Judit Sharon, CEO and founder of OnPage Corporation, sits down with Healthcare Innovation to discuss how advanced, effective clinical communication systems help teams achieve ultimate patient satisfaction. How has the landscape around time-sensitive communications between and among clinicians and others in patient care delivery, evolved in the past few years?

Benefits of Enterprise Alert's Mobile App

Being in touch with your customers is key to any business. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We recently took a trip to Texas to visit several customers and the feedback was invaluable! We received a lot more information with a face-to-face meeting that just would not be the same if it were done virtually, like over Teams.

Communicating to Users During Incidents

Imagine you're having a regular day at work, opening up your browser, double checking something for a client in that web app your team built for them, when suddenly, you see this screen: You hit refresh a few times, just to be sure. Nope. Still down. What happens next depends on how well your team has planned for incidents like this (some folks call it unplanned downtime).