The latest News and Information on IT Service Management, Service Desk and related technologies.


Ivanti Desktop and Service Management 2021.1 is Now Available!

The new major release of Ivanti Desktop & Server Management (DSM) is now available! This release focuses on more cloud functionality and therefore moves DSM to the future. We have greatly enhanced the DSM connector for Ivanti Neurons to use the collected DSM data directly in Ivanti Neurons for Patch Intelligence. This will allow you to have a much better overview of your environment from the security side.


Ivanti Endpoint Security Now Integrates with Ivanti Neurons for Patch Intelligence!

It does this by delivering automated insight into your risk exposure and helps you to prioritize, based on adversarial risk. In particular, it provides real-time intelligence on vulnerability exploits that are actively trending in the wild, and those that have ties to ransomware.. Ivanti Neurons for Patch Intelligence combines this risk-based prioritization with patch reliability data to help you focus your testing efforts and reduce the overall time to patch.


Introducing Neurons For Secure Access - Saving Time While Providing Unified Visibility and Management For Distributed Ivanti Connect Secure Deployments

Where were you when VPN went from "nice to have for IT staff to remote in on the weekends" to "mission critical for the entire organization" almost overnight in March of 2020? Many companies were caught off-guard, with admins across the country taking a mad scramble to make sure their VPN solution is modern, sized to fit the demands of the remote workforce, and secure for their users.


New Endpoint Manager Release Enhances Experiences, Functionality, and Security

As more organizations continue moving to hybrid work environments, endpoint security and management has never been more critical to both IT staff and employees. IT and line of business teams have too many systems to work across, forcing IT departments to spend resources and budget on fixing assets that are out of warranty/out of support. Additionally, employees are unsatisfied with their onboarding experience.


Balanced metrics: The key to success in DevSecOps transformation

When measuring the success of large-scale transformations—particularly in the technology space—it’s natural to look at hard metrics, such as cycle time, mean time to recovery (MTTR), and so on. In IT, for example, hard metrics are what we do all day long. But within any organization, change is ultimately personal. In my experience, relying exclusively on hard numbers often leads you to ignore the human side of transformation, and sometimes even action the wrong things.

ScienceLogic Announces Integration with ServiceNow Service Graph Connector Program

ScienceLogic announces it has joined the ServiceNow® Service Graph Connector Program by integrating its ScienceLogic SL1 connector with Service Graph, helping customers to quickly, easily and reliably load third-party data into the system, enabling data quality, timeliness and scalability.

Align ITSM and PPM to Accelerate Digital Transformation

ITSM’s fundamental processes around request management, incident management, change management, and maintaining a CMDB all provide essential support services to enterprise business processes and employees. These are some of IT’s “run the business” functions that can consume 57% of IT’s resources by one benchmark and be a lot higher for organizations that aren’t investing heavily in digital transformation.