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Observability for Microsoft Teams; How, What, and Why?

As one of the leading enterprise collaboration software globally, Microsoft Teams helps remote workers come together and stay productive. But while IT already has tools to monitor Teams call quality metrics, the pandemic shifted the organizational landscape with all of us working remotely from home. Or at least work in a hybrid way! So what does that mean for Teams monitoring now? The shift necessitates a newer Microsoft Teams monitoring strategy approach that combines synthetics with real user monitoring (RUM) to get a complete seamless digital experience.

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Growth of Digital Experience Monitoring (DEM FTW)

Application Performance Management (APM) measures how a SaaS or Web application performs on the backend (for Devops). End-User Experience Management (EUEM) focuses on user behavior within those applications. Network Performance Monitoring and Diagnostics (NPMD) collects network telemetry to facilitate performance degradation. DEM combines all these tools to holistically look at the entire digital journey and see how each dependency drives successful experiences for customers and employees.

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6 Reasons You Need a Digital Experience Monitoring Strategy

A Digital Experience Monitoring (DEM) strategy unlocks the key to understanding how end-users interact with web and desktop applications. If you have landed at this post, perhaps you are looking for a Digital Experience Monitoring solution. Correct? But before that, let's take a step back in understanding why it's critical to invest in a DEM tool. To provide a better technology experience, operation teams need modern tools to monitor and collect remote worker application insights. And because of that, businesses are adapting their digital transformation strategy to grow, survive, and respond to disruptions caused by the pandemic.

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Start Real-Time Monitoring of Microsoft Outlook in 5 Minutes

Microsoft Outlook is the premier enterprise productivity application that has become ubiquitous with managing every aspect of a employees workday. According to Wikipedia, there are around 400 million users for Outlook. You can install Outlook as a standalone desktop app that connects to Exchange Server – Online or On-premises (still!) or the full featured Outlook Web Access (OWA).

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Troubleshooting Office 365 Issues Made Simple

Do you often ask yourself the question - Is there an Office 365 problem today? While you try to find the answer, your customers (end-users) complain because they can't access their business applications. Apart from all this, your boss needs an immediate status update. Trust me. It doesn't feel great to be in that situation. And we know it. Despite Microsoft claiming to provide 99.9% SLA, issues will occur with the Office 365 applications such as Teams, Outlook, OneDrive, Exchange Online, SharePoint, Yammer, etc. Often, the issues aren't even Microsoft's problems but an ISPs or internal network change. There can be lot of reasons (Network, OS, browser, personal device, upgrade errors, Internet, and much more), but which one is it?

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It's Here! Monitor Microsoft Teams Audio Video Conferencing

Exoprise released its long awaited Teams Audio Video Conferencing sensor. This sensor fully tests Audio/Video end-to-end capacity, throughput, and network performance through the actual underlying Microsoft Teams and Azure infrastructure. The Teams AV sensor provides deep insight into a network’s capability to handle the Teams/Skype Unified Communications (UC) platform.

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6 Use Cases for Digital Experience Monitoring

If you live and breathe in the technology industry, chances are you are hearing Digital Experience Monitoring a lot these days. So what is Digital Experience Monitoring (DEM), and why is IT obsessed with it? With a remote-first culture brewing in every company, IT needs to ensure that employees on their machines are productive and satisfied with the performance of typical enterprise applications such as Microsoft 365, Salesforce, Workday, etc. A DEM solution collects application and desktop user experience (UX) insights holistically, giving IT a broader context for troubleshooting performance issues. Let's discuss six use cases for DEM.