Why MSPs Need End-to-End Visibility

The “shared responsibility” model of the cloud puts most of the control with Microsoft, despite the MSP being responsible. As shown below, Microsoft puts very little responsibility into the hands of the customer (or, in your case, the MSP), which is why most MSPs stick to the basic onboarding-related tasks as their Microsoft 365 offering. But the customer’s reliance on Microsoft 365 has changed in the last 14 months… and so have their expectations.


Why automation is key if you're looking to scale your business

IT is not a technology cost, it’s a human resource cost! This is a fundamental concept MSPs need to keep in mind when they are looking at their businesses, but one many smaller MSPs tend to overlook. Think about it; for every business you’re supporting as an MSP, you’re doing so to ensure their IT infrastructure has stability of operation and is optimized to maximize staff productivity.

pandora fms

Comparison N-Able vs Kaseya vs Pandora FMS: Fight !!!

Lemons, oranges, grapefruits, limes… We know that they are not the same, but if necessary, you can make juice with all of them. And yes, we can and we will. We are in summer and it makes you want to make a good cocktail, doesn’t it? Today, in PFMS blog, we are going to analyze the commonalities of N-Able (Solarwinds MSP), Kaseya and Pandora FMS. Also their -remarkable- differences of course.


Gaining a real competitive edge in managed services

These are interesting – and challenging – times to be a Managed Service Provider. When it first published its Managed Services Market Size Forecast, Mordor Intelligence valued the market at US$152 billion in 2020, and predicted it to reach US$274 billion by 2026, a compound annual growth rate of 11.2%. Over a year later, following a pandemic which has changed the way most of us work and which will probably see permanent changes going forward, Mordor is sticking by its prediction.


5 things you can do to improve your customer support (part 2)

From my previous blog, I’m going to continue the list of five things you can do to improve your technical service delivery to your customers (if you didn’t read the last post, you can catch up on what you missed here (link)). In the following three points, I focus on the role automation can play.

Networks These Days: Boosting Network Visibility in Complex Environments Whitepaper

Networking used to be significantly simpler. Users would sit within a building using a company-issued device with clear visibility and control over the network. Networks have grown more complex, with users bringing their own devices onto the network, employees working remotely, organizations increasingly relying on software-as-a-service applications, and businesses adopting more hybrid IT environments.

SolarWinds Completes Spin-Off of its MSP Business; N-able, Inc. Begins Trading as Independent, Publicly Traded Company

Following the separation, which was completed on July 19, 2021, N-able will provide cloud-based software solutions for managed service providers, enabling them to support digital transformation and growth within small and medium-sized enterprises.

M&A-are MSPs the new gold rush?

If you attended our recent virtual Empower event you may have seen the extensive session on mergers and acquisitions. We’ve witnessed a large amount of M&A activity within the MSP space over the past few years as a result of the managed services business model becoming attractive for private equity investment. According to 451 Research’s M&A KnowledgeBase, M&A activity was at an all-time low in 2020, except within the technology sector.