San Bruno, CA, USA
Sep 6, 2021   |  By Vidhi Sharma
An employee’s last day at work is almost as significant as their first one. It commemorates all the learnings, experiences, and memories they have gathered during their journey in a company. Imagine on a day like that, when you are full of nostalgia and maybe relief (wink wink), having an offboarding process that has you running around the office like Jerry can be such a mood kill.
Aug 23, 2021   |  By Deepthi Nagarajan
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. A research report from Harvard Business Review Analytics Services and Freshservice found that 82% of those surveyed say employee happiness is impacted by how well workplace technology performs.
Aug 11, 2021   |  By Veena Ramakrishnan
In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, and intuitive ITSM and ITOM environments. From increasing workflow automation, reducing IT staff workload to reducing downtime and outages, AI can help accelerate your service delivery and provide meaningful business insight.
Aug 11, 2021   |  By Vishal Nema
Covid fundamentally disrupted the modern workplace in a way that no technological innovation ever has. Yet despite the initial acceleration of digital transformation initiatives, we’re still burdened by the legacy of the “old way”— work about work. According to the Anatomy of Work Index, an average employee switches between 10 tools up to 25 times per day. This level of app switching makes it challenging for team members to prioritize and execute work.
Aug 10, 2021   |  By karthik govindarajan
Software asset management (SAM) is an important part of your ITSM toolkit. According to an industry-wide report, the SAM market is estimated to expand to USD 3.82 Billion by 2026 at a CAGR of 14%. This number alone underscores its importance to the overall ITSM operations within an organization. Investments in SAM, today will translate to better efficiency and customer satisfaction in the long run.
Jul 16, 2021   |  By Veena Ramakrishnan
The short answer? Right about now would be a good time to flip the switch if you’re still using a rigid and outdated legacy ITSM tool! Legacy ITSM tools are not built for the intermittent changes the world throws at us. The lack of performance and efficiency in legacy ITSM tools restricts organizations from keeping up with technology changes and growing the business.
May 27, 2021   |  By Veena Ramakrishnan
Is my service desk investment paying off? Is my service desk delivering true business value? Are we incurring costs that are not under control? Are we able to leverage the service desk beyond IT use cases? If your current ITSM solution makes you question its true value and reliability, are you even using the right ITSM tool? We don’t think so! Let’s get one thing straight. We don’t advocate a one-size-fits-all approach.
May 25, 2021   |  By Vishnu Prasad
The service desk acts as the primary support mechanism in organizations, managing customer contacts for assistance and access to services. Their primary purpose includes the following: The service desk can manage their daily challenges in many ways. Still, the design and architecture of delivering services and a set of robust communication channels, powered by sufficient automation, collectively help the service desk excel and provide an excellent customer/consumer experience.
May 17, 2021   |  By Deepthi Nagarajan
According to the latest report on ITSM in 2021 and beyond, when asked what main area their service desk would be focusing on in 2021, the largest proportion of respondents specified they will be focusing on automation of processes, tasks, and ticket handling. Some of the biggest trends are around Chatbots and Virtual Agents, as specified by 44% of respondents, and self-service, as specified by 42% of respondents.
May 17, 2021   |  By Vishnu Prasad
Customer preferences are constantly evolving, just as much as technology. This can have a significant impact on your business and its internal operations. Such fast-paced evolution demands an equally fast change management function. Organizations that focus just on the mechanics of change management but ignore the principles and intended outcomes are likely to make mistakes. But you can avoid these mistakes through intelligent design and application of change management.
Sep 20, 2021   |  By Freshservice
Did you know Freshservice can help reduce noise by up to 50% using ML algorithms? Watch our video to learn how Freshservice uses machine learning to translate the swarm of signals from the monitoring tools into stories you can act upon fast. Join us to explore our latest ITOM features to break the silos in your processes. #letsTalkITOM
Sep 13, 2021   |  By Freshservice
Here's introducing Slack+Freshservice projects—where your team can have conversations and contextually collaborate on all IT projects from a single tool of their choice.
Sep 13, 2021   |  By Freshservice
A single platform to manage all your service desk and project operations. Bring your ITSM and project management teams together on one platform to provide a holistic view of who owns what as well as the progress of various projects from a single spectrum. Deliver key initiatives on time by increasing visibility and collaboration between multiple teams working on a project.
Sep 1, 2021   |  By Freshservice
Join us to explore our latest ITOM features to break the silos in your processes.
Aug 31, 2021   |  By Freshservice
Join us to explore our latest ITOM features to break the silos in your processes.
Aug 24, 2021   |  By Freshservice
With the onset of the pandemic, the pressure to keep your systems up and running has increased. An outage and downtime can be really grave for customers. Join us in understanding how you can use Alert Management in Freshservice to tackle these issues.
Aug 24, 2021   |  By Freshservice
As a modern organization scales, so does its software landscape. Automations that span multiple tools can become complex. Join us in understanding how you can simplify this using the Freshservice Orchestration Center.
Aug 24, 2021   |  By Freshservice
Your agents today have a myriad of ways for solving problems, but how can they do it quickly and efficiently? Watch this video to understand how Predictive Intelligence in Freshservice can help your agents solve problems better.
Aug 24, 2021   |  By Freshservice
In this video see what are the major challenges regarding SaaS adoption and how Freshservice is tackling it with its SaaS Management solution.
Aug 19, 2021   |  By Freshservice
Here’s a sneak peek into our five steps.
Aug 1, 2018   |  By Freshservice
This is a sneak-peek of all the things that are in store for you in this guide. By the end of this guide, you should have answers to these questions: What is an online helpdesk and why do I need one? What kind of online helpdesk is best for my business? ITSM or customer support? Hosted or on-premise? How do I put together a feature list? What if I have no idea what I need?
Aug 1, 2018   |  By Freshservice
In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.
Jul 1, 2018   |  By Freshservice
The key to winning in today's 'Age of the Customer' centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.
Jul 1, 2018   |  By Freshservice
To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you're new to the industry.
Jun 1, 2018   |  By Freshservice
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

Freshservice is an easy to use IT Service Management tool packed with powerful automations and built for modern users.

Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution.

Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.