Lausanne, Switzerland
Oct 21, 2020   |  By Christophe Verducci
The head of AXA IM’s proximity services discusses the importance of creating a digital experience during the lockdown in France. I remember a discussion I had with a senior manager at AXA Investment Managers (AXA IM) right at the beginning of what in France has been termed the “confinement” – or “lockdown” in the UK.
Oct 16, 2020   |  By Pierre-Loic Kuhn
Whenever a file transfer, instant messaging, email, or Wi-Fi failed in the office, an employee could stand up and walk over to deliver the message in person. It certainly didn’t grind their workday to a halt. But as organizations have grown globally, so has their reliance on digital collaboration—the critical tools and services that enable employees to remain productive when working together.
Oct 14, 2020   |  By Matt Hall
Higher education is one of the many sectors facing the prospect of profound reorientation in the post-COVID-19 world. Following the government’s re-evaluation of approach, which saw students awarded predicted grades at A-level, many university leaders are concerned that taking on the extra, successful students would mean a stretch to resources – especially with social distancing and remote learning requirements needed to manage the spread of the virus.
Oct 9, 2020   |  By Pierre-Loïc Kuhn
Pop quiz: An employee just submitted a ticket to IT about recurring application crashes. When IT finally gets back to them, what is the first thing they ask? Answer: “When did you last update your device?” If this rings true, there is a reason. Outdated devices and applications can quickly detract from digital employee experience and IT notoriously struggles to detect and resolve these issues at scale.
Oct 9, 2020   |  By Prabhu Kaliaperumal
The world of work is evolving. Rapidly. Today’s employee believes in an omnipresent workplace, just like her everyday companions – Uber, Amazon, Netflix and Google. Personalized services and experiences are her new normal. Organizations are reimagining their workplaces to give employees the best personalized experience. It’s the new gold to keep employees delighted. Enter Workplace Personas. While most organizations agree with the importance of personas, not many truly get it.
Oct 9, 2020   |  By Sandeep Prabhu & Zubin Sidhwa
For us, IT is a place where people genuinely try to “walk the walk.” Many in this industry are perceptive and curious individuals, constantly on the pursuit for better insights and more efficiency. You cannot survive long in an IT department if you hide behind unmet promises or have an aversion for detail. Facts outweigh opinions, and theories are to be questioned and proven true.
Oct 2, 2020   |  By Pierre-Loic Kuhn
The latest Nexthink release has rolled out, and we couldn’t be more excited to help you go broader and deeper to solve even more digital experience challenges. What exactly do we mean? End-user computing involves an enormous array of technologies that interact to deliver services to employees—from devices and the operating systems that run on them, to virtual desktops, applications (local and SaaS), and the networks that enable these services.
Sep 30, 2020   |  By Nexthink
When employees are faced with a tedious IT ticket process—especially for non-critical issues—most would rather suffer in silence. In fact, an independent survey recently uncovered that only 55% of employee incidents are actually reported to IT.
Sep 29, 2020   |  By Tiago Antao
Like many in IT, I am a big fan of Microsoft System Center Configuration Manager (SCCM). It’s one of those tools that you can’t really go without: it can help locate your company’s servers, desktops and mobile devices; it helps install client software, patch updates (see Microsoft Patch Tuesday); and it protects your endpoints and access control tools. All good things, but… Sometimes our beloved SCCM needs a little backup—like Robin to Batman.
Sep 22, 2020   |  By Dhruv Kapila & Kapil Kumar
A Gartner poll released earlier this year predicted that roughly half of all enterprise employees will likely work remotely (at least part of the time) post-COVID. That’s probably a welcomed sign for those that have settled into remote or hybrid work models, but surprisingly, businesses and institutions are still struggling to avoid major IT blunders that impact these digital workers.
Sep 21, 2020   |  By Nexthink
IWC is a Swiss luxury watchmaker that has been creating masterpieces since 1868. Of course, in recent months, and like so many businesses, IWC has had to adapt to the demands of a much more flexible and dispersed workforce. In this environment, IT’s capacity to communicate directly with employees is more important than ever. Fortunately, IWC was already using Nexthink Engage to reach out to its user base. Here, Ramon Hartmann explains how Engage makes a difference at the company, and why it’s superior to all standard modes of internal communication.
Jul 17, 2020   |  By Nexthink
Dr. Brennan Jacoby is a philosopher and the founder of Philosophy at Work, an organization that works with businesses seeking to improve their thinking skills, by leveraging the great philosophers and philosophical techniques. Here – as part of our Through the Crisis series on remote work during and beyond the COVID-19 lockdown – Dr. Jacoby discusses the new Virtues of Virtual report, Aristotle, and how the way we approach technology can help us get the best out of it…
Jul 8, 2020   |  By Nexthink
Our Through the Crisis series shares customers’ IT challenges and successes from the COVID-19 crisis. Here, Yves Habersaat (software engineer, BG Consulting Engineers) explains how his organization leveraged Nexthink to affect a significant update of their IT estate during the early stages of the pandemic.
Jun 8, 2020   |  By Nexthink
Our ‘Through the Crisis’ series shares customers’ IT challenges and successes from the COVID-19 quarantine and remote work surge. Here, Jelmer Berendsen (Enablement Lead, Digital Workplace, ABN AMRO) explains how ABN AMRO’s companywide Engage surveys came to be of as much interest to board members as they were to the Digital Workplace team.
Jun 8, 2020   |  By Nexthink
Our Through the Crisis series shares customers’ IT challenges and successes from the COVID-19 crisis. Here, in our second instalment from ABN AMRO, Daan Tuijnman (Product Owner, Digital Workplace, ABN AMRO) details a number of Nexthink-facilitated use cases that helped their employees enjoy a superior remote work experience throughout the quarantine.
Jun 2, 2020   |  By Nexthink
Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could. Now, in this new Through the Crisis series, they’ll be sharing some of their stories from the IT frontline. The first contribution comes from Christophe Verducci, Head of Proximity Services at leading financial services provider AXA IM.
May 28, 2020   |  By Nexthink
Discover how a Fortune 500 healthcare company managed to identify their remote employees without MS Teams and accelerate its rollout to ensure their remote workforce was able to collaborate and stay productive while working from home.
May 28, 2020   |  By Nexthink
While monitoring its remote worker compliance dashboard, this global pharmaceutical company noticed a large portion of its remote workforce had expired VPN certificates. Take a look at how they were able to detect, target and fix this issue with just a couple of clicks.
May 28, 2020   |  By Nexthink
Take a quick look at how Nexthink enables IT teams to monitor their remote workforce’s critical services, with the ability to drill-down into granular, technical details for powerful troubleshooting capabilities.
Feb 13, 2020   |  By Nexthink
Take a quick look at how nexthink helps IT drill down from high-level insight and metrics all the way to granular-level details to easily identify and fix G Suite service issues.
Sep 30, 2020   |  By Nexthink
You will receive an email shortly containing the asset. Supporting a work-from-anywhere (WFA) model can be especially tricky for IT and at times, down right counterproductive for employees. Get practical advice that has been tested by 1,000s of Nexthink customers. Learn how your IT team can deliver a powerful Digital Employee Experience to your distributed workforce in these 12 simple steps.
Aug 21, 2019   |  By Nexthink
The pace is accelerating. Analysts predict that the traditional IT monitoring tooling landscape will be unrecognizable in 5 years. Drastic changes are occurring that are challenging traditional monitoring tool and are forcing IT teams to reevaluate their approach.
Feb 4, 2019   |  By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
Feb 4, 2019   |  By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it's high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
Feb 1, 2019   |  By Nexthink
The very essence of IT is all about innovation - finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler - lighting sparks of innovation instead of putting out fires.
Feb 1, 2019   |  By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
Jan 1, 2019   |  By Nexthink
Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to "lack of urgency" and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.
Jan 1, 2019   |  By Nexthink
Learn everything you need to know about how to create the ultimate digital employee experience in this free guide.
Dec 1, 2018   |  By Nexthink
Move beyond standard data consolidation to a more pro-active approach with the Nexthink-ServiceNow CMDB Connector.
Dec 1, 2018   |  By Nexthink
Download our 'Shift Left' eBook to find out why investing in the right Incidence Response solution can make all your other IT investments pay off at last.

Nexthink is a global leader in digital employee experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Put your employees at the heart of IT. Gain real-time visibility into the workplace, fix IT problems automatically and best of all, delight your employees.

Why Nexthink:

  • Improve quality of IT services for end-users: Win the favor of your employees by helping them win back the 22 minutes a day they lose on IT issues. Nexthink helps proactively prevent the creation of incidents and reduces the MTTR for open incidents while providing deep insight into the end-user experience.
  • Empower digital workplace transformation: Change is a constant in the enterprise. With Nexthink, IT can seamlessly handle change management and deliver migration projects smoothly with complete span of control and visibility.
  • Ensure endpoint security and compliance: Your bedrock in the age of disruption: Safeguard compliance and security to minimize risk exposure. Nexthink ensures compliance and fixes security threats automatically, anytime and all the time.

Transform the IT experience of your employees, transform your business.