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Jan 18, 2022   |  By Mandi Walls
Incidents happen. Things go wrong. Systems fail. Sometimes they fail in unexpected and dramatic ways that create Major Incidents. PagerDuty makes a very specific distinction between an incident and an Incident. Your organization may also make such a distinction. Determining if an incident is major or not can come down to a number of factors, or a specific combination of factors, like the number of services affected, the customer impact, and the duration of the incident.
Jan 13, 2022   |  By Julian Dunn
After two years of sky-high spending on cloud and related technologies, 2022 is the crunch point for corporate IT and digital leaders. Investments in technology helped facilitate the rapid shift to mass hybrid working and supported businesses to embrace the digital-first models of the new normal. But beyond merely investments to support new working styles, leaders also must ensure their organization continues to innovate.
Jan 12, 2022   |  By Heath Newburn
At PagerDuty, we are committed to championing the customer — it’s a core company value. Our product has to provide great value, we have to provide excellent service, and we need to make it simple to do business with us. The Winter 2022 G2 Grid for AIOps Platforms Relationship Index showcases these values and highlights PagerDuty as a leading player in the AIOps space.
Jan 11, 2022   |  By Hannah Culver
PagerDuty is excited to introduce Round Robin Scheduling. Round Robin Scheduling allows teams to equitably distribute on-call shift responsibilities amongst team members. Automatically assigning new incidents across different users or on-call schedules on an escalation level ensures that teams are resolving incidents as efficiently as possible. And, by balancing the workload across multiple users, there’s less risk of burnout.
Jan 10, 2022   |  By Nancy Lee
Most support organizations today adopt some form of the traditional tiered support model. It is one that is based on a process of escalations and customer handoffs. Under this model, customer issues get escalated through multiple levels of a support hierarchy, with three tiers being a common workflow.
Jan 7, 2022   |  By Hannah Culver
PagerDuty’s Operations Cloud helps organizations with critical work across the entire business, from IT teams to customer service to human resources, marketing, sales, and more. With PagerDuty, organizations can prioritize accurately, respond efficiently, and reduce operational overhead. In this blog post, we’ll share examples of how PagerDuty can be used for critical work in all departments, not just IT, using our new Solution Guides for Business.
Jan 6, 2022   |  By Sam Chun
A Scrum Ceremony is a type of scrum event or meeting that is intended to help move projects forward in a more timely and efficient manner. These ceremonies occur at key points in the production process, emphasizing organized collaboration and communication between team members to help simplify complex development processes and queues. For example, Daily Scrum is a ceremony held every morning to go over which items have been completed, which are being worked on, and which are coming up.
Jan 5, 2022   |  By Derek Ralston
Within DevOps, we talk a lot about the on-call process—but what about the human side of being on-call? For example, what are effective ways of managing stress and anxiety during a shift? How can one manage life situations that make being on-call difficult—such as being responsible for watching the kids during an on-call rotation? And how can an empathic team culture help prevent burnout and turnover?
Dec 16, 2021   |  By PagerDuty
Creating a new product or implementing a new feature should be rewarding and encourage innovation. However, when a development team is instead stuck writing lengthy requirements documentation with suffocatingly rigid guidelines, that may not always be the case. Traditional software development methods relied heavily on following a predetermined set of requirements for each unique feature of a given product, service, or application.
Dec 14, 2021   |  By Greg Chase
Earlier this fall, we announced a significant evolution in the IT process automation portfolio at PagerDuty—the general availability of PagerDuty Rundeck Actions and early access for Rundeck Cloud. These new offerings reflect our vision to enable companies to take real-time actions by democratizing access to automation. In other words, to quickly and safely delegate automated IT processes to the IT users (and APIs) that need them to get work done.
Jan 12, 2022   |  By PagerDuty
Orchestrate the right response for every incident. See how PagerDuty can help your team respond to incidents better in under 120 seconds with features like Rundeck Actions, postmortems, analytics, and key integrations with collaboration and ITSM tools.
Jan 11, 2022   |  By PagerDuty
See how Round Robin Scheduling allows teams to equitably distribute on-call shift responsibilities amongst team members. Round Robin is generally available for Business and Digital Operations plans.
Jan 4, 2022   |  By PagerDuty
Customers of both PagerDuty and Fairwinds Insights can generate and customize PagerDuty incidents for critical issues in their Kubernetes clusters. This capability includes over 100 checks that have been built-in to Fairwinds Insights for things like container vulnerabilities, insecure workload configurations, runtime security events, and resource usage—as well as custom user-defined policies for compliance and internal requirements.
Dec 15, 2021   |  By PagerDuty
Jason Flint, Senior Manager of Facilities and Crisis Response at PagerDuty joins the stream to chat about how PagerDuty the company uses PagerDuty the platform to meet the needs of an increasingly distributed workforce. His team keeps track of everything from extreme weather events to political unrest that might impact PagerDuty employees.
Dec 13, 2021   |  By PagerDuty
Listen in on our latest Take the Lead with CEO Jennifer Tejada and Ebony Beckwith of Salesforce. They talk about volunteering amidst a global pandemic and the importance of keeping employees engaged in Social Impact efforts.
Dec 8, 2021   |  By PagerDuty
PagerDuty helps developers and IT professionals adopt full service ownership to ensure that those who go on call are 1) only interrupted by an alert when necessary, and 2) equipped with tools to remove the toil from managing incident response. Automating incident response increases developer and IT staff productivity, improves customer experience from service interruptions and unplanned downtime, and improves responder morale. Learn from PagerDuty customer Guidewire how Automated Incident Response can do all this for your teams.
Nov 22, 2021   |  By PagerDuty
Deliver perfect software experiences with real-time intelligence into customer satisfaction and behavior, your applications, and the performance of your hybrid multi-cloud. AI-powered root-cause analysis automatically identifies customer facing performance issues and pinpoints the root-cause within seconds. Open APIs allow ingestion of 3rd party metrics and enable complex system integrations. In this demo, Rob Jahn shares a sophisticated incident remediation workflow incorporating intelligence from Dynatrace, automation in Rundeck, and incidents in PagerDuty.
Nov 16, 2021   |  By PagerDuty
Lacework delivers complete #security and #compliance for the cloud. While the cloud enables enterprises to automatically scale workloads, deploy faster, and build freely, it also makes it increasingly difficult to: maintain visibility, remain compliant, stay free from known vulnerabilities, and track activity in both host workloads and ephemeral infrastructure within their environments. Integrate Lacework with PagerDuty to route Lacework Events to responders on your team. Manage and resolve configuration issues, behavioral anomalies, and compliance requirements in a timely manner across your cloud infrastructure.
Nov 12, 2021   |  By PagerDuty
Before Stack Moxie, every business ops team needed PagerDuty, but finding and pushing errors was a manual process. With Stack Moxie + PagerDuty, every business op professional can manage their sales, marketing, HR or customer success stack with the same quality engineers bring to code.
Nov 11, 2021   |  By PagerDuty
"Real time notification and visibility of events impacting availability , operation, and performance of business critical ECM applications
Nov 17, 2018   |  By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
Sep 4, 2018   |  By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
Sep 4, 2018   |  By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
Sep 1, 2018   |  By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
Sep 1, 2018   |  By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Aug 1, 2018   |  By PagerDuty
Organizations today require disruption in security management, which means not only modernizing security tools and best practices, but also involving more stakeholders in security ops, streamlining communication about security incidents, and coordinating responses efficiently and rapidly. It means embracing SecOps, a new approach to security management.
Jul 1, 2018   |  By PagerDuty
DevOps best practices can benefit all types of organizations, across all industries. Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to do so. If your org doesn’t make the shift to DevOps, it risks being disrupted by others that achieve greater agility, automation, and communication.
Jun 1, 2018   |  By PagerDuty
In order to continue pleasing your customers in today’s rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.
May 1, 2018   |  By PagerDuty
How critical is incident resolution at your company? When the estimated cost of downtime is $7,900 a minute, how do you ensure you’re setting yourself up for success with the right incident management solution?
Apr 1, 2018   |  By PagerDuty
From POS systems to QR systems, building management, mobile devices, IoT, and more, retailers must deliver a seamless omnichannel experience to stay ahead of the competition. But are you equipped to provide reliable digital services while continuing to deliver innovation?

Enterprise-grade incident management that helps you orchestrate the ideal response to create better customer, employee, and business value.

Visualize every dimension of the customer experience with contextual insights and interactive applications, and optimize response orchestration and continuous development and delivery:

  • Event Intelligence: Understand the health and common context of disruptions across your entire infrastructure with actionable, time-series visualizations of correlated events.
  • Modern Incident Response: All teams get the same visibility for technical and business response orchestration, enabling better collaboration and rapid resolution.
  • Continuous Learning: Discover patterns in performance during build and in production for continuous delivery. View postmortem reports to analyze system efficiency and employee agility.