Santa Clara, CA, USA
May 6, 2021   |  By Catherine Waago
“I can clear your IT bottlenecks” is all it took. When my colleague approached me and asked if my organization would be interested in participating in the citizen developer pilot project, I signed on right away. After all, who wouldn’t want to clear their backlog? [Learn more about ServiceNow citizen developers at Knowledge 2021.] As the director of IT customer success, I lead teams that help deliver transformation initiatives at scale. Fulfilling business needs is also my priority.
May 3, 2021   |  By Todd Idler
Customers expect products and services to work. When they don’t, customers want fast, permanent solutions. But delivering against that expectation is easier said than done. Multiple barriers stand in the way of your organization delivering the seamless experiences customers expect. Let’s explore five ways to improve customer service.
Apr 29, 2021   |  By Deborah Mulderrig
The insurance sector is incredibly competitive and tightly regulated, so being able to provide great customer service is vital to success. And having the right technology is imperative to delivering quality service. At Covéa Insurance, the UK arm of France’s top mutual insurance group, we provide commercial, motor, high-net worth, property, pet, and protection insurance to more than 2 million customers.
Apr 28, 2021   |  By Marc Lecuyer
The success of a modern business starts with recognizing the value of the customer and committing to provide a great experience. The best companies do this by putting respect and empathy at the core of every interaction. In today’s new era of work, delivering an enhanced customer experience has become increasingly connected with the employee experience. This creates new opportunities for organizations to drive stronger satisfaction for both parties simultaneously.
Apr 27, 2021   |  By David Flesh
ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Agile Planning Tools for the first time. This is a big move for us after being positioned a Niche Player in 2019 and a Challenger in 2020. We believe this position is a result of our extended integration with third-party tools, our project and portfolio management (PPM) use cases, and our portfolio management capabilities.
Apr 26, 2021   |  By Gina Mastantuono
I’m a big believer in leaving things better than I found them. I apply that mentality to work, home, and all the places in between. This planet is pretty remarkable, as are the approximately 7.6 billion people who share it. So, it’s no surprise that I want to play a part and create lasting change that leaves our world more sustainable, more equitable, and more ethical for everyone.
Apr 22, 2021   |  By Jeff Hausman
As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made it difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.
Apr 20, 2021   |  By Martha Merk
Coca-Cola is one of the most recognizable brands on the planet. That’s because wherever it’s produced, the quality, product, and design are the same. When three Coca-Cola companies merged in 2016 to create Coca-Cola European Partners, operational differences became apparent. The company needed a way to standardize platforms and processes across 13 Western European countries and 50 bottling plants. We had three systems in place, three ways of working, and multiple languages.
Apr 19, 2021   |  By ServiceNow
The retail, banking, telecom, and tech sectors have been trying to prove their love of customer experience (CX) for years. But the COVID-19 pandemic has underscored the need to elevate those vital customer relationships. German shoemaker Adidas is a case in point. In November 2020, it reported strong quarter-over-quarter performance.
Apr 14, 2021   |  By ServiceNow Blog
Over the past year, companies have flocked to digital transformation more than ever to protect revenue, maintain business continuity, and pursue productivity in today’s distributed work environment. Having an effective cloud strategy is a key component to any company’s digital transformation journey. To build the best cloud strategy, IT departments need one data model and cross-enterprise integration system.
Mar 10, 2021   |  By ServiceNow
Learn how you can better manager your vendor risk with ServiceNow Vendor Risk Management and BitSight Security Ratings.
Jan 29, 2021   |  By ServiceNow
Introducing the Safe Workplace apps and dashboard. Four apps designed to help ensure the health and safety of your workforce and workplace, all housed in a single dashboard to give you a comprehensive look into everything you need to know.
Jan 29, 2021   |  By ServiceNow
By addressing the “last mile” challenge for vaccine management at scale, including vaccine distribution, administration, and monitoring, ServiceNow is eliminating vaccination barriers and accelerating the immunization process.
Dec 4, 2020   |  By ServiceNow
What would visibility of your IT estate mean to you? Imagine the decisions you could make with a new perspective on your IT systems, and the workflows to take action based on your new visibility. You see all, know all, and control all.
Nov 19, 2020   |  By ServiceNow
Paul Hardy, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how digital transformation will become an increasing focus for business spending as companies look to innovate the processes of getting work done.
Nov 19, 2020   |  By ServiceNow
Nerys Mutlow, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. They discuss how 2020 has seen an entirely new way of working, the benefits of remote working from home, and how the challenges are becoming more apparent.
Nov 19, 2020   |  By ServiceNow
Nerys Mutlow, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how COVID-19 has created the perfect environment for innovation. Practically overnight, the business world shifted to near universal remote work, one which we would have not previously thought possible, unleashing a new period of experimentation and innovation at work.
Nov 19, 2020   |  By ServiceNow
Jessica Constantinidis, Innovation Evangelist speaks with Tom Cheesewright, Applied Futurist, on findings from The Work Survey, conducted for ServiceNow, providing a global view of the future of work beyond Covid 19. Hear how almost half of all executives and employees think transitioning to the new normal will be even more challenging than the initial shock of COVID-19, and why this challenge is exacerbated due to most businesses still having a digital disadvantage.
Nov 13, 2020   |  By ServiceNow
IntegrationHub is the native Now Platform low/no code integration solution that simplifies your ServiceNow integration architecture, improves productivity for ServiceNow integration developers, and breaks down organizational silos.
Nov 5, 2020   |  By ServiceNow
The ServiceNow Innovation Experience is an immersive experience for our customers, partners and prospects to physically or digitally walk through a workspace that truly represents the office of the future, today.
Oct 27, 2018   |  By ServiceNow
An end‑to‑end approach to managing the lifecycle of your IT portfolio
Oct 27, 2018   |  By ServiceNow
Get your ITIL project off to a great start
Oct 1, 2018   |  By ServiceNow
How to Create a Consumer Service Experience at Work
Oct 1, 2018   |  By ServiceNow
Make these common help desk issues a thing of the past with ITSM
Sep 1, 2018   |  By ServiceNow
Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.
Sep 1, 2018   |  By ServiceNow
3 business challenges the Now Platform can help you solve
Aug 1, 2018   |  By ServiceNow
How financial institutions are using ServiceNow for security operations
Aug 1, 2018   |  By ServiceNow
With a reference guide of key features and functionality
Jul 1, 2018   |  By ServiceNow
Slash audit costs, improve efficiency, and minimize risk
Jul 1, 2018   |  By ServiceNow
On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure.

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

Everyone deserves great experiences at work. Now routine tasks happen in a snap, and complex projects flow smoothly. With the Now Platform, anyone can work effortlessly across teams, silos, and systems. When people work better, business works better.

Say goodbye to silos: The Now Platform is a ready‑built foundation that transforms how your business operates. Because life at work is better when user experiences are intuitive and tasks are automated. And work moves faster when you can orchestrate across departments and IT applications with powerful workflows.

Work better: Whether you’re in IT, Security, HR or Customer Service—or just want to build your own custom applications—you can deliver great experiences to transform how work gets done.

ServiceNow makes work, work better for people.