Potsdam, Germany
Oct 14, 2020   |  By René
Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy.
Oct 9, 2020   |  By Matt
Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are still open or unresolved and other related items. Such knowledge has a significant impact on a timely or even proactive response, for instance if issues re-surface.
Oct 5, 2020   |  By Matt
If you are still handing over a shared on-call duty phone or pager (sometimes called ‘operations phone’), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is especially true for the IT workforce. We meet with less people and limit our social network to relatives and close friends.
Sep 16, 2020   |  By René
Our September update provides you with self-service API key management from the SIGNL4 web portal. Finally, you can fully exploit our comprehensive REST API. We also improved management of outbound webhook which can update your systems with any information on Signl handling. It is now possible to manage API keys for the SIGNL4 API in the SIGNL4 account portal. Click on the “Developer” menu item to manage API keys. Keys issued here can then be used to call SIGNL4 REST API functions.
Sep 11, 2020   |  By Ronald
Do you know this situation? You are on-call and in the middle of the night you get a phone call. Loud enough to wake you up. Loud enough to wake your wife up, as well. You stand up and check your emails to see what the problem is. OK, you got it. Then you log on to the console of your monitoring tool and – green. Green? False alert? Why did you get the call then? After double-checking, still a bit sleepy, you recognize that the problem has been recovered automatically.
Sep 1, 2020   |  By Matt
A new article in the September issue of German magazine LANLine (“Automation creates productivity”) summarizes typical challenges and problems in network monitoring very well and is worth reading. I would like to briefly discuss some of the problems addressed and how our product SIGNL4 was developed as a solution for exactly these problems.
Aug 11, 2020   |  By René
SIGNL4’s core job is to reliably alert operational teams. However, we’ve been asked a couple of times if SIGNL4 can also monitor a website’s uptime. Well, we developed an app and it is now available in the SIGNL4 app gallery. You can now monitor the availability of websites AND get instantly alerted if is goes down. This can be set up in minutes. The new SIGNL4 app “Website Monitoring” checks the availability of a website and queries its URL in configurable intervals.
Aug 4, 2020   |  By René
Our August update now makes it easy to assign team responsibilities for individual systems through our categories. This is no longer only possible by each team member in the mobile app, but can now also be done centrally in the web portal by the team administrator. All details can be found in this blog article.
Jul 8, 2020   |  By Ronald
Our July update brings new features to the email and webhook API’s. You can now close alerts in SIGNL4 when the issue was resolved in your backend system.
Jun 24, 2020   |  By Ronald
Richmond, June 15 2020 Today, Derdack, provider of critical alerting for operations teams, announced the availability of SIGNL4 in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Derdack customers can now take advantage of the productive and trusted Azure cloud platform, streamlined deployment and management.
Jun 30, 2020   |  By SIGNL4
Creating 2 way integration with Micro Focus Service Management Automation X (SMAX) and Signl4
Jun 29, 2020   |  By SIGNL4
This short 5 min video with highlight how SIGNL4 can help you filter through the noise and only receive alerts that are the most important to you.
Jun 19, 2020   |  By SIGNL4
How to alert with SIGNL4 via push, SMS and call from Zabbix. Including status updates with 2-way integration. Mobile app for Zabbix.
Apr 15, 2020   |  By SIGNL4
How to use the emergency alert feature of SIGNL4 to reach your entire team in an instance
Apr 2, 2020   |  By SIGNL4
How to schedule shifts and on-call duties in SIGNL4 much faster by using the auto-snap function
Mar 18, 2020   |  By SIGNL4
This video explains how SIGNL4 supports geolocation and how alert signls can be enriched with geolocation information
Feb 28, 2020   |  By SIGNL4
Overview on how SIGNL4 extends Slack with critical field service alerting and how it uses Teams to send alert notifications
Feb 10, 2020   |  By SIGNL4
Overview on how SIGNL4 extends Microsoft Teams with critical field service alerting and how it uses Teams to send alert notifications
Jan 28, 2020   |  By SIGNL4
How to use SIGNL4 alert categories to map and display alert severity or criticality
Dec 20, 2019   |  By SIGNL4
How to connect SIGNL4 with Telekom Smart Building IoT and receive critical alerts on your mobile device

SIGNL4 is an out-of-the-box cloud solution that enables operations and business teams to respond faster and more effectively to critical alerts, major incidents and urgent service requests.

SIGNL4 reliably delivers the right information to the right people at the right time – anywhere. It notifies active staff on duty through targeted and persistent mobile push, text and voicecalls with acknowledgement, tracking and escalation. SIGNL4 enables technical systems in IoT, on the shop floor and in hundred other areas to connect and communicate with the right people.

When minutes or even seconds matter:

  • Reliable Alerting: Reliably deliver alerts and work items via push, text and voice calls with tracking and acknowledgement.
  • Escalate Automatically: Escalate alerts automatically to managers in case of no response.
  • Manage Shifts and On-Call Duty: Schedule shifts and on-call duty in your browser plus ad-hoc duty management from the mobile app. Routes alerts to the right people at the right time.
  • Integrate Any System: Integrate with any system and consolidate events and alerts from multiple sources in IT, IoT, manufacturing, etc.
  • Track And Report: Track alerts, acknowledgement, annotations and resolution. Download CSV reports.

Operational Excellence in Critical Ops.