Case Study

unravel

Mastercard Reduces MTTR and Improves Query Processing with Unravel Data

Mastercard is one of the world’s top payment processing platforms, with more than 700 million cards in use worldwide. In the US, nearly 40% of American adults hold a Mastercard-branded card. And the company is going from strength to strength; despite a dip in valuation of more than a third when the pandemic hit, the company has doubled in value three times in the last nine years, recently reaching a market capitalization of more than $350B dollars.

looker

Ritual's formula for a 360 view of customer acquisition data

At Ritual, we’ve re-imagined multivitamins — bringing high-quality nutrients to our customers and helping them make healthy habits a daily ritual. Those core beliefs and our use of data have helped us thrive in a crowded market. In a recent webinar, I joined my colleague Kira Furuichi, Manager of Data & Analytics, to share how Looker has supported customer acquisition and provided cross-team perspectives and insights that have helped us get ahead.

Rappi Relies on Splunk Observability Cloud to Meet its 30-Minute Guarantee

Hear from Rappi’s EVP Engineering, Alejandro Comisario about how as one of the largest technology startups in Latin America, the on-demand delivery service relies on the Splunk Observability Cloud for real-time, end-to-end visibility across its complex backend system of 1k+ microservices. Since COVID-19 Rappi has grown 300%, relying on Splunk’s real-time observability to eliminate app issues for customers and stay on top of its infrastructure, applications, and overall business. With Splunk APM, Rappi now has in-depth insights into service behavior and directed troubleshooting, bringing developers’ mean-time-to-resolution (MTTR) down by 90+%.

Grifols: Creating Flexibility and Speed through a Unified Data System

Bio pharmaceutical company Grifols is a global leader in producing plasma-derived medicines and transfusion medicine. The COVID-19 pandemic heightened the importance of their work and they needed a flexible, paperless, and unified techincal solution in place. See why they chose Appian for their control management system, and how they've reduced processing times in order to serve patients better.
looker

Ritual's top 3 tips for nurturing a strong data culture

If you haven’t given much thought to your daily multivitamin, now might be a good time. At Ritual, we’ve re-imagined multivitamins — bringing high-quality nutrients to our customers and helping them make healthy habits a daily ritual (does it get more convenient than vitamins mailed directly to your door?). One of the ways we’re leading the pack is through our commitment to creating and sustaining a data-driven culture.

xray

How a journey to the cloud helps a fintech leader deliver quality products

Securrency is a technology products company that delivers a complete suite of security and compliance tools. Their complex suite of financial technology needs to have top performance and security. Currently, Securrency has 50 developers working across their multiple software products and this software requires thorough testing. They have a dedicated QA team that does manual and automated testing.

servicenow

Covea Insurance drives customer service innovation with ServiceNow

The insurance sector is incredibly competitive and tightly regulated, so being able to provide great customer service is vital to success. And having the right technology is imperative to delivering quality service. At Covéa Insurance, the UK arm of France’s top mutual insurance group, we provide commercial, motor, high-net worth, property, pet, and protection insurance to more than 2 million customers.

Instana Customer Case Study: Immocloud Unlocks Observability to Modernize Real Estate

Immocloud is a new online solution that makes managing real estate more efficient by fully digitizing processes between tenants and landlords. Users of Immocloud are able to provide restricted access to tax and bank consultants, as well as a variety of other necessary landlord partners, such as cleaning services and maintenance. A variety of digital services are offered through Immocloud, including banking integrations, document management, as well as landlord-to-tenant communication tools.
forgerock

Standard Chartered Bank Embraces Digital Identity to Grow

Standard Chartered Bank is changing the future of banking by simplifying authentication for its customers --letting customers decide the best way to access their accounts and get things done, without jumping through extra hoops. In the ultra-competitive world of retail banking, customer service is the competitive advantage and identity is key. I recently had the pleasure of chatting with Alan Chiew, Executive Director and Head of Technology at Standard Chartered Bank.

servicenow

Enhanced customer experience: A conversation with Rogers Communications

The success of a modern business starts with recognizing the value of the customer and committing to provide a great experience. The best companies do this by putting respect and empathy at the core of every interaction. In today’s new era of work, delivering an enhanced customer experience has become increasingly connected with the employee experience. This creates new opportunities for organizations to drive stronger satisfaction for both parties simultaneously.