'Let's jump on quickly' with Teamwork Chat video calls

Sometimes it can be difficult to get your point across over chat messages. Discussions can go around in circles, and decision making can take much longer than it should. For times like these, you just need to jump on a video call to iron out issues, make quick decisions, or just see a friendly face — especially in this new age of remote work. Now, Teamwork Chat can make that happen with our latest feature, Video Calls.

troop messenger

Top 10 Team Chat Software for a Self-Hosted environment specifically designed for Large Enterprises

You need a platform to host your enterprise work conversations! Indeed that’s the only way you bring your teams together to exchange work ideas and discuss more work. Making your teams rely on personal chat applications at your workplace is no fun when you seriously look for productive outcomes from them. Instead, give them the best team chat software like Slack, Troop Messenger, Flock, Microsoft Teams, Mattermost, etc., to stay informed and monitored about all the work routines and updates.


6 myths about chat etiquette that are slowing you down

Chat can be every bit as annoying as email if you and your colleagues aren’t using it right. It’s ironic, really. The whole point of group chat is to be a fast, fun way to communicate. But based on the conventional wisdom around chat etiquette, you’d think sending a quick ping was as delicate as inviting the Queen to high tea.


7 Reasons Why Your Business Needs 24/7 Chat Support

The customer support department is an integral part of any organization. Startup business owner often handles it by themselves; however, medium to large-sized organizations establish separate workforce but in-house hiring or outsourcing to keep their customers happy. They use many proven tactics for user engagement and are still seeking the way to bridge the gap.


Using the OneDesk messenger application to offer live chat-based support

With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please go ahead and use it, but don’t forget to give us your feedback. Once you put the customer apps on your website, you can now chat with your visitors directly from within OneDesk.


Live Chat Support 101

The past two decades have witnessed emails going on to become one of the most preferred modes of contact in customer support. The reason for this newfound affinity was straightforward. They were easy to use, track and respond. Though email support isn’t dead, chat as a support channel has become more engaging and favored among customers in recent times.


15 Examples of Brands That Deliver Proactive Support and How to Learn From Them

Customer support is a make or break service for a business that differs by region. While 24/4 live chats and support phone numbers that connect to skilled agents and managers are the most direct ways to communicate with your audience, it helps to also practice proactive support techniques.


Chat support models: shared vs dedicated

Offering omnichannel customer service is the core of any organization’s support strategy. But, in some cases it’s not possible for agents to do everything, and it’s critical that there is a plan in place for assigning agents to channels. There are two methodologies for channel assignment: a shared agent model and a dedicated one. In a shared model, agents handle some or all channels simultaneously. In a dedicated model, agents are focused on a single channel.