11 Best Team Chat Apps. Who's Got the Muscle?

Here’s the truth: there are hardly any ‘team chat apps’ left on the market. Today’s corporate messengers are not about communication only. As demands of businesses have risen, team chat apps turned into powerful collaboration tools. They mix chats, work items and integrations with third-party apps, becoming a kind of ‘work hubs’ to satisfy business needs. Back in 2013, Slack pioneered with this approach to team chat apps.


15 Ways to Streamline and Improve Your Customer Support

‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.


The Pivot to Chat: How Blue Nile Doubled Their Chat Revenue in 2020

Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Major players in the jewelry market like Tiffany’s and Cartier started out with purely physical retail stores, before eventually incorporating online identities. That’s why Blue Nile, one of the first companies in the jewelry space to establish an online-first business, has had to work harder than most in making their business a success.


Leaky Chats: Accidental Exposure and Malware in Discord Attachments

Did you know that Discord attachments are publicly accessible? Did you know that even after deleting an attachment, the link to download the file is still active? In this edition of our leaky app series, we cover how sharing attachment links in Discord can cause accidental public exposure of data. We will also look into the malware abuse case of threat actors using Discord as a malware-hosting platform.


'Let's jump on quickly' with Teamwork Chat video calls

Sometimes it can be difficult to get your point across over chat messages. Discussions can go around in circles, and decision making can take much longer than it should. For times like these, you just need to jump on a video call to iron out issues, make quick decisions, or just see a friendly face — especially in this new age of remote work. Now, Teamwork Chat can make that happen with our latest feature, Video Calls.

troop messenger

Top 10 Team Chat Software for a Self-Hosted environment specifically designed for Large Enterprises

You need a platform to host your enterprise work conversations! Indeed that’s the only way you bring your teams together to exchange work ideas and discuss more work. Making your teams rely on personal chat applications at your workplace is no fun when you seriously look for productive outcomes from them. Instead, give them the best team chat software like Slack, Troop Messenger, Flock, Microsoft Teams, Mattermost, etc., to stay informed and monitored about all the work routines and updates.


6 myths about chat etiquette that are slowing you down

Chat can be every bit as annoying as email if you and your colleagues aren’t using it right. It’s ironic, really. The whole point of group chat is to be a fast, fun way to communicate. But based on the conventional wisdom around chat etiquette, you’d think sending a quick ping was as delicate as inviting the Queen to high tea.


7 Reasons Why Your Business Needs 24/7 Chat Support

The customer support department is an integral part of any organization. Startup business owner often handles it by themselves; however, medium to large-sized organizations establish separate workforce but in-house hiring or outsourcing to keep their customers happy. They use many proven tactics for user engagement and are still seeking the way to bridge the gap.


Using the OneDesk messenger application to offer live chat-based support

With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please go ahead and use it, but don’t forget to give us your feedback. Once you put the customer apps on your website, you can now chat with your visitors directly from within OneDesk.