Retail

Gaining Situational Awareness at Every Point of Sale with Broadcom's DX APM App Experience Analytics

The National Retail Federation forecasted historic holidays sales this 2021 season, as retailers grappled with high volumes of in-store and digital traffic, along with a need for full visibility into the user experience. They turned to monitoring their Point-of-Sale (POS) systems for key analytics that revealed unique, real-time details about what customers were experiencing.

Reimagining Retail Incident Response for the Holidays

The holiday season is here, and global retailers are prepared for the biggest retail event of the year. The decrease in new COVID-19 cases, coupled with a rise in vaccination rates, provides a glimmer of hope for shoppers looking to spend for friends and family. Holiday spending is expected to break previous records this year, growing up to 10.5 percent over 2020.

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Black Friday: How Retailers Can Create an Optimal Online Experience

For about a year and a half now, traditional window shopping has been replaced in many places by online shopping sprees. Particularly as the coronavirus pandemic began, general shopping behavior has shifted toward e-commerce. And although most stores have now returned from lockdown to open their store doors, there is no denying the online shopping industry is still thriving. For the second year in a row, the holiday shopping season is also directly affected by this trend.

Ecommerce monitoring strategy for Black Friday and Cyber Monday 2021

It’s nearly here. The annual mad rush at the wee hours of the morning. The stampede into retail stores to claim really deep discounts on the latest toys, electronics, and gadgets makes headline news every year. It begins the day after Thanksgiving and is usually two of the biggest shopping days of the year. Yes, we’re talking about Black Friday and Cyber Monday.

Website Monitoring for Holiday Shopping Seasons

The events of 2020 accelerated ecommerce sales. According to Adobe Analytics (analyzing website transactions from 80 of the top 100 U.S. online retailers), shoppers shelled out $10.8 billion online during Cyber Monday 2020 — a single day of shopping — for a 15.1% year-over-year increase. 2020 was just the precursor to 2021, which may actually warrant use of the word “epic”, making online shopping more appealing than ever before.

How to Keep Your eCommerce Retail Applications Open

In my last blog on preparing for Black Friday, I teased how easy it is to gain insight into the state of your eCommerce retail applications and all its components with an enterprise observability platform. As promised, I’ve set up OpenCart with Instana’s AutoTrace instrumentation on a small demo environment, which we will walk through from infrastructure to end user monitoring.

How retailers are improving productivity, transforming incident response, and empowering teams with PagerDuty

For retailers, uptime is money and issues can cost thousands of dollars per minute. With infrastructure comprising complex services such as payment gateways, inventory, and mobile applications, maturing digital operations is vital for ensuring services are always on and customers get the best experience.

The Impact of Internet of Things (IoT) in the Retail Industry

Internet Of Things has always played a significant role in the retail industry, stocking and warehousing. And its value is projected to rise from USD 14.5 billion in 2020 to USD 35.5 billion by 2025, at a CAGR of 19.6% The term Internet of Things was coined by Kevin Ashton when he was faced with a challenge in logistics and supply chain management while he co-founded the MIT Auto-CAD centre.

Best practices to help retailers make the grade for the holiday season

It’s hard to believe we’re already talking about the return to school, but it’s set to be a big one. In fact, this year promises to be the biggest in the last five years. The National Retail Federation expects back-to-school spending to reach $37.1B , up from $33.9B last year. Back-to-college spending is also expected to rise, reaching $71B this year. This increase is buoyed by parents and students gearing up for their first in-person classes after a year of virtual learning.