Digital Transformation

PD Summit21: AWS and PagerDuty: Better Together -- A Digital Transformation Journey

PagerDuty’s platform for real-time operations helps teams manage a complex transition from siloed and centralized approaches to multiple, distributed teams supporting a hybrid cloud infrastructure. To make this journey successful, one thing is clear: your people, technology, and operational processes need to be aligned in real time. That’s why we’re continuing to invest in our partnership with AWS. The integrations we’re bringing to market have always been centered on unlocking AWS’s unprecedented scale and agility for our joint customers.

APIs are Now at the Center of Digital Transformation

As we take stock of how COVID-19 has affected the way we operate, nothing in technology is more apparent than the switch to digital. Although many of us have transitioned from water-cooler conversationalists to reluctant zoom dwellers, the impact on business processes themselves might actually be more profound. According to McKinsey, coronavirus has acted as an accelerant on companies offering digital products and services.


ServiceNow and Adobe: Reimagining employee experience in HR and legal

Responsibilities have increased for many employees over the last year. The combination of job pressures, new virtual work environments, and personal responsibilities has caused employees to feel overwhelmed. In a 2021 Indeed survey, 52% of employees reported feeling burned out, up from 43% a year earlier. For individuals in roles that serve the entire enterprise—such as human resources and legal—this administrative work compounds quickly.


Co-creation with partner ecosystems is key to Vodafone UK 5G success

5G is opening up new possibilities, but perhaps the biggest standout is the role of the ecosystem in enabling innovation. This is changing the conversation for telecoms companies, along with their offering. Now, it’s about co-creating with partners and offering relevant outcomes rather than specific products. I recently had the pleasure to catch up with Vodafone UK's Danny Kelly to explore some of the opportunities and challenges that lie ahead.

That's A Data Problem - Accelerating Cloud Transformation | Splunk's James Hodge & Daniel Newman

With a massive shift to cloud infrastructure, organizations are now wrestling with operational complexity. Leadership must look to data solutions that support their cloud strategies, empower their people to make decisions and reach their business outcomes. Tech Analyst Daniel Newman and Global Chief Technical Advisor at Splunk, James Hodge, take a deep dive into accelerating cloud-driven transformation and discuss the benefits and best practices for achieving desired business outcomes.

Transforming the citizen experience in city government

When I transitioned from working in higher education to working for the city of Santa Monica in 2017, I was shocked to find a reliance on paper-based, manual processes. That’s not what you’d expect from a city government with a $40 million municipal fiber network providing ultrafast broadband. It got me thinking about our citizen experience and how we should improve it to provide secure, anytime, anywhere access to services for our 93,000 constituents.

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The Rise of Collaborative Apps - Q&A with Andy Pflaum of Slack

In the latest of an occasional series, today we hear from Andy Pflaum, Director of Platform Solutions at Slack, discussing the rapid growth in the number of apps being built by developers within the platform, the effect of the recent pandemic and remote working on current and future direction, as well as the recent tie-up with Salesforce.

Modernizing without compromising mission-critical systems

This blog is the third in a four-part series on infrastructure automation for government agencies that are modernizing digital systems while grappling with budget and staffing constraints and the challenges of COVID-19. The COVID-19 pandemic moved up the timeline for digital transformation projects considerably.

6 Key Factors for Digital Transformation Success

Digital Transformation (DX) is the magic word that creates miracles to early-adopter organizations, and now the evolution has got its catbird seat in the global business market. The digital switch-over has changed the way companies interact with and influence customers, position their brands against their competitors and promote new products and services.