Onboarding a new tool can be boring. Or stressful. Or both. When onboarding an incident response tool, it can be difficult to make sure that your team is getting the most from the experience. Do you opt for a run-of-the-mill meeting, or try to learn while in an incident? Neither option is ideal. That’s why Petal’s DevOps Engineer Michael Cole found a new way to get his team using Blameless for their incident response process.