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Five worthy reads: Hyperscale: The path ahead for data centers and organizations

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn about hyperscale data centers, including how they function, and the considerations and challenges organization face in deploying them.

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Adopting a BYOD policy amid the COVID-19 era

In the midst of the COVID-19 pandemic, even companies that had said no to BYOD have come to terms with it, as a fair share of remote work would not even be possible without such a policy. Pandemic or no pandemic, on-the-go data access has always enabled employees to get work done quickly and efficiently. It guarantees better communication with colleagues, improves customer service, and device familiarity brings employee satisfaction and increased productivity.

Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus

In this session of the #Masterclass: Advanced Series, we'll look at how enterprise service management (#ESM) works in ServiceDesk Plus. You will learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Watch the video to learn the fundamentals of building your own enterprise service desk and running it efficiently with #ServiceDeskPlus.

CISA's recommendations on how to recognize and avoid email scams

Just as remote work has grown at an unprecedented rate across the world, so too have the number of email scams. Email is now the most popular attack vectors among adversaries. We've prepared a guide to help you understand the anatomy of popular email-based scams, how they work, and what you can do to avoid them. Key insights from the e-book.
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How to secure your network from a Ryuk ransomware attack

Universal Health Services (UHS), a Fortune 500 company and healthcare services provider, has reportedly shut down systems at facilities throughout the United States after the Ryuk ransomware hit its network on September 27, according to an article on the Health IT Security website. What is Ryuk ransomware? Ryuk is a sophisticated ransomware threat that targets businesses, hospitals, and government institutions across the world.

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Vabi gains total visibility into its network using OpManager and Firewall Analyzer

Vabi is a Netherlands-based company that provides “real estate data in order, for everyone.” Since 1972, the company has focused on making software that calculates the performance of buildings. Nine out of 10 utility buildings in the country have been simulated with Vabi’s sustainable model. Vabi has widened its scope from making calculations for construction and installation technology to making building data accessible to everyone.

Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain

In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.

Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)

In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.